As part of the software service included the SMB Support Team
provides comprehensive application and technical support so you can concentrate
on your business. SMB Suite goes beyond the traditional web hosting company
and provides full 24/7 support for the online software and web based
software your business relies upon.
- Support Hours Monday-Friday
8:00am-6:00pm CST
- Emergency Support Line 214.574.6398, Opt. 2
Support- SMB Suite FAQ
Support Needs
Non-Critical
Use Email support for situations that involve the relaying of specific error messages or other text messages which can be copied into an email for assessment by the support technician.
Support
Business Critical
The SMB Support Team HelpDesk is there when you need them to answer questions or address issues that you may be experiencing.
Complex Issues
Requiring Hands-On Assistance
When a support case involves a highly complex issue that cannot be resolved easily over the phone, the case is assigned to a dedicated consultant for review and resolution.
One call for problem resolution
Frustrated dealing with multiple vendors to get your IT and application problems solved? With SMB Suite you only make one call to get 24/7 best in class support provided by an IT expert who will manage the problem until resolved eliminating your frustration and resolving your problems quicker.
Reliable and predictable performance your business can count on
Tired of dealing with costly upgrades, maintenance, and repair of unreliable systems? With SMB Suite you get the latest proven technology and applications providing reliable and predictable performance supported by IT experts.
Online Training
SMB Controller™ – Essentials and Enterprise on-line classes are taught by Microsoft certified professionals and are based on the Microsoft Dynamics™ GP curriculum for transaction processing and reporting.
Classes begin at 10:00am CST and last 60-90 minutes. Audio/visual log-in information is provided upon registration.
Request a Schedule
Classroom Training
The NextCorp Classroom Training program was developed to help our clients get the most out of Microsoft Dynamics™ GP. Comprehensive classes taught by experienced Microsoft certified professionals enable users to gain confidence in using the application in a hands-on environment.
Microsoft Dynamics™ GP courses follow the standard Microsoft curriculum and are taught by a Microsoft certified professional. Each user receives Microsoft Dynamics™ GP course materials as part of the training. Classes are held at the NextCorp offices in Las Colinas.
Class Schedules & Rate Info
On-Site Training
Our experience has taught us that being able to relate the actual business transactions of your company to the process steps in Microsoft Dynamics™ GP increases learning retention in users and mitigates their apprehension with a new system. On-site training for Microsoft Dynamics™ GP is part of the SMB IT Manager and is available upon request.
NextCorp Professional Services works with you to design a class curriculum using your data in a test environment. On-site training can include:
- Specific classes centered around a particular module, group of modules or particular reporting needs
- A specialized class that teaches end users how to best use Microsoft Dynamics™ GP for your business processes
- Individual hands-on training using your data in real life examples
- A combination of the above
To schedule On-site Training, call (214)574-6398 x 108 or E-Mail: training@getsmb.com