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SMB CRM

Essentials Edition

Sales Force Automation

Sales Force Automation module in SMB CRM helps your company streamline and automate your sales processes and allows your sales team to design a single view of the customer. With the Sales Force Automation module you can shorten sales cycles, experience higher close rates and improve your customer retention. With online and offline access, your sales team can get back to what matters, selling, while being able to work more efficiently and driving your sales productivity. As a module of SMB CRM Essentials, Sales Force Automation will help you manage, align, optimize and qualify your sales process to give your company the boost it needs.

Pursue with Confidence

Would you like to win more deals by knowing what deals to pursue and what deals to avoid? With SMB Suite’s CRM solution you get anytime, anywhere real time access to your sales pipeline so you can strategically invest sales resources with confidence on the deals identified as the most important.

Features and Benefits

  • Manage Sales Force Automation works in Microsoft Office Outlook, which will help you manage your customer emails, appointments, tasks and contacts from one application and works seamlessly with Microsoft Dynamics CRM.
  • Understand Your Customer View account history and customer preference and current relationship status to help you and your team understand and meet their needs.
  • Improving sales Shorten sales cycle and improve your “win” rates. Begin by spending time with the right leads and prospects and establish a follow up process to help save time. With automated lead routing, sales process management and competitor tracking, your company can more efficiently handle the sales cycle.

Available Modules

Essentials

  • Sales Force AutomationSales Force Automation module in SMB CRM helps your company streamline and automate your sales processes and allows your sales team to design a single view of the customer.
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  • Customer SupportWith Customer Support module in SMB CRM Essentials you get the tools to improve customer satisfaction and the effectiveness of the service you provide.
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  • Outlook ClientWith Outlook Client in SMB CRM Enterprise you have access to stored client information, contact information and a reliable tool for communicating with customers.
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Enterprise

Essentials Plus:
  • Basic WorkflowThe Basic Workflow module provided in SMB CRM Enterprise will help you ensure the consistent and rapid execution of the business processes, in turn making your organization more efficient and successful.
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  • MarketingThe Marketing module in SMB CRM will assist you in creating marketing campaigns that are useful and impactful for your marketing department.
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  • Service ManagementEmpower your service representatives to manage support issues from contact through resolution, track requests, and ultimately provide the consistent service your company needs.
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Advance Modules

  • Advanced WorkflowAdvanced Workflow in Microsoft Dynamics CRM allows you to automate the internal business process, creating workflows to carry out routine tasks that involve daily business routines. Microsoft Dynamics CRM simplifies the daily business processes and helps you as a manager run your organization more smoothly.
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  • Analytics - Dashboards
  • Business AlertsBusiness Alerts gives you to the ability to input the goals and information that is important for you to track and receive alerts to any changes that apply to that information.
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  • Interface with 3rd Party Apps
  • Interface with MS Dynamics GPIntegration of CRM with GP gives you the ability to control the information needed for your sales and customer relations teams so there is quick and easy access to the data needed to deal with the customers.
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  • Mobile SolutionsMobile solutions provides your team workflow functionality and the ability to stay more organized, manage your business effectively and keep up with customer demands. Close more deals and stay connected with Mobile Solutions in SMB CRM.
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  • MS Exchange IntegrationThe integration between MS Exchange and MS Dynamics CRM allows you to keep track of the activities associated with a customer or prospect, by tracking and recording emails sent through Exchange into CRM. To make the tracking easier SMB CRM offers direct email integration brought to you through Microsoft Dynamics CRM for incoming and outgoing mail.
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  • Product Catalog & Price ListsNavigate and customize your personal databases to feature your product catalog that includes the support needed for pricing, units of measure, discounts and other complex pricing options.
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  • Quote, Orders, and InvoicesThe Quotes, Orders and Invoices module in SMB CRM builds a quote by gathering products directly from the product catalog, specifying the price list and the number of units, and applying volume discounts and manual discounts, making the process quick and easy.
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