Essentials Edition

A key to business success is having quality customer service and client management. In order to gain and retain customers, your business needs to keep its customers happy. With Customer Support module in SMB CRM Essentials you get the tools to improve customer satisfaction and the effectiveness of the service you provide. The Customer Support module will bring customer information, service history, support knowledge and case management straight to the desktops of your company’s customer service representatives and will assist them in administering consistent, effective customer care. With your newly improved Customer Support in place, you will experience enhanced customer loyalty and maximum profitability. Customer Support in SMB CRM will provide the help you need in a solution that is customizable and familiar, as you work to meet the customer service demands of your business.

Features and Benefits

• Superior Care With multiple interaction channels, you can utilize your full potential to quickly create, manage and solve service issues with Microsoft Dynamics CRM.
• Access With access to cases and information about customer history and agreements, your customer service team can deliver a consistent experience through the stages of resolving issues.
• Automation Automate routing, queuing and escalation of service requests to help you assign, manage and resolve support incidents properly, to ensure the customer's issue is properly cared for.