Designed with both your customers online experience and back office needs in mind, SMB eCommerce Web Store and Guided Selling focuses on creating the optimal online buying experience.

SMB Catalog is a best-of-breed guided selling and sales configuration solution, designed to deliver a rules-based solutions that will enable websites to deliver customized solutions based on the customer’s needs. SMB Catalog is tightly integrated with SMB CRM allowing companies to deploy a comprehensive e-commerce solution quickly and cost effectively.

SMB Guided Selling SMB Guided Selling ensures an optimal buying experience by intelligently walking customers through a set of key questions to determine the customer's specific requirements, preferences and priorities. Based on the detailed needs analysis, SMB Guided Selling recommends products and services and pre-configures solutions that best meet your customer's needs. SMB Guided Selling with also help your business conduct intelligent needs analysis, gather customer’s unique preferences and requirement and recommending an optimal solution that meet your customers needs.

Enables real-time product and service rule enforcement during the purchase selection process and in the cart allowing your company to easily guide customers through selecting and validating products and services based on their specific needs and requirements.

• Product Configuration Rules
• Dynamic Product and Service Bundling Rules
• Pricing Rules (Qty, Geography, Channel, Effective Date, Etc.)
• Highly Targeted Up Sell/Cross Sell Rules

Rule Manager provides an easy-to-use user interface for creating product catalogs, authoring product/service/bundling/pricing rules and managing guided selling wizards. The Rule Manager empowers business users who have the product and market intelligence to quickly implement and maintain SMB Catalog significantly cutting down on the time-to-market and administrative costs.

• Easy-to-Use GUI for Business Experts
• Create Catalogs, Guided Selling Wizards and Rules
• Tight Integration with Commerce Server Product Catalog

SMB Suite provides role-based, real-time dashboards that equip key team members with critical business intelligence to make timely decisions. Each role has a distinctive dashboard that can be personalized according to their needs and specific functions. The dashboard provides report snapshots and graphs for financial trends, sales performance, and quarter-to-date performance along with tracking key performance indicators (KPI’s).

SMB CRM brings you best practices for pipeline management and lead generation, the benefits of customer information and insight, while increasing effectiveness in planning, execution, and measurement of your sales and marketing activities. SMB CRM gives you the capability to easily generate and maintain a clear view of customers from first contact through purchase and post-sales. Along with native Microsoft Office Outlook integration—SMB CRM delivers a fast, flexible, and affordable solution.

With the SMB Controller, you have online access to the best financial accounting processes, audit controls, business planning, and reporting solutions available for the small and medium businesses. There are no compromises in functionality, scalability, and benefit. Delivered online, you have access to your financial information, processes, and reports anywhere and at any time.

Let SMB Controller help you gain control over your inventory. SMB Controller provides the visibility that allows you to set prices on a customer-by-customer basis, while reducing costs in a fast and efficient manner that will keep your customers coming back. Inventory Management with SMB Controller offers easy to use tools to keep track of your inventory needs, ranging from stock analysis to ordering information. Optimize your distribution efficiency, enhance your enterprise resource planning capabilities and receive the information necessary to make decisions fast with SMB's inventory system.

Better serve your top customers and minimize costs as you manage your sales process from start to finish. Optimize your customer relationships as you provide customers with invoicing and distribution capabilities that speed inquiries as well as deliveries with reduced errors and minimal costs. Sales Order Processing with SMB Controller integrates your software systems, expands your distribution capabilities and improves the flexibility and management.

StarShip is a complete shipping solution which:

• Integrates with SMB Controller to eliminate double entry of shipping information
• Supports multiple carriers in one user interface while keeping a central location for shipment history
• Calculates freight charges through the use of an optional integrated scale
• Rate-shops between the available carriers to find the most economical way to ship your packages
• Supports 3rd Party Parcel Insurance to cut insurance costs
• Prints carrier-approved bar coded shipping labels and COD tags.